Queries & Complaints

Our number one aim is to improve your financial wellbeing and we will always do our best to help you save, budget, see your pension and get a pay advance when you need it.  

If there is a hiccup or we get something wrong, contact us right away, and we'll be happy to resolve it swiftly and fairly. 


How to make a complaint:

If you would like to make a complaint, the easiest way to do so is to contact us via the in-app chat option, or drop us an email us at hello@wagebox.io.

Should you prefer to post, please send your complaint to:

Customer Resolutions
Wagebox Limited
Suite 2a Blacthorn House
St Paul’s Square
Birmingham
B31RL. 


How we handle your complaint:

Complaints are automatically logged into our complaints register where a member of the Wagebox team will investigate it from. from there, we will do our best to resolve the issue within 2 working days. In more complicated cases where it might take more than two working days, we will email you first and let you know. 


The Financial Ombudsman Service:

If for some reason you are unhappy with our final response, you have the right to refer your complaint to the financial ombudsman service. The following link will take you to their website:  (website - https://www.financial-ombudsman.org.uk/).

FOS  contact details;

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Phone: 0800 023 4567